Shipping & Returns

Domestic shipping We strive to ship all orders the same business day they are received. The cut-off time is 1:00 p.m. CET. Orders processed after the daily cut-off time or on weekends will not ship until the following business day assuming enough stock is available at the time of order processing. If an item is not in stock, you should be notified of the products status within fourty-eight hours. NOTE: EmbeddedView.com does not ship or process orders on weekends. Orders that have not shipped by Friday at 1:00 p.m. CET will usually ship the following business day. We shall not be liable for any loss of profits, business, goodwill, data, interruption of business, damages related to this agreement, minimum 15% restocking fee with original packaging. Stock Availability: Stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped. International Shipping Please be aware that many products warranties do not provide coverage outside the E.U.., and some products may not be exported under any circumstances due to manufacturers restrictions or International law. EmbeddedView.com makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the E.U. Orders for shipment outside the E.U. are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. Return Policy If you need to return a product, please fill out our RMA form, then submit your completed form by fax to +302610455335 or by e-mail to rma@embeddedview.com BEFORE returning your product. An RMA number will be issued to you, and then you must return the product in conjunction with this RMA number. Incomplete forms will NOT be processed, and will NOT receive a response. All refunds will be credited at lesser of current market value or purchase price. All returns for credit are subject to a 15% restocking fee. Products will not be accepted for return, whether for exchange or credit, unless prior authorization is obtained. Returns for credit must be received within 30 days of the original invoice date (15 days for CPUs). Beyond this period, product may only be exchanged if currently under warranty. After 30 days from the original invoice date, most products must be exchanged with the manufacturer. Please contact an embeddedview.com representative or consult the product listings on our website for further warranty information. All products must be returned in their original packaging with all software, power units, cabling and other items intact, or else will not be able to be returned for credit. Advance replacement RMAs will be charged accordingly if returned without above items. Opened retail box CPUs may not be returned for credit and will only be exchanged for the same if found defective and returned within 15 days. Some product is supported directly through the manufacturer and must be returned accordingly. RMA numbers are valid for a maximum of 15 days. When returning an item, it is important that you return it with all accessories, manuals, cables, etc., in order to receive a credit or exchange unless other specified. Items returned without all accessories or items which are defaced will be subject to a minimum 15% restocking fee. Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or an embeddedview.com representative. Product being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided. Please place the RMA number on three sides of the outside of the shipping box before returning it to us. Cancelling Your Order To cancel an order, you must contact our customer service department by telephone, and they will give you further information. Orders already shipped will be charge a 15% restocking fee plus shipping charges. Thank you for shopping with us. The EmbeddedView.com Team

Continue